Live Chat V/S. Chatbots: Which is More Effective for Business?

Sandip Patel12 Dec, 2022Technology

In the days before the internet had percolated into our daily lives, there were actual people positioned at the different points of a shop to welcome the customers and find solutions to their queries. Their job was to assist the shoppers in making their purchases and making the overall shopping experience enjoyable for the customers. Fast forward to the age of the internet, anything and everything can be delivered to your doorstep. Only tap on your phone screen in a specific order, and you can order fast food, apparels to even cabs on a ride-sharing basis. People can hop on an online store anytime to browse products and services or even compare different products.