Steerthrough11 Oct, 2022Technology
Live chat software allows the companies to communicate with their website visitors or users in real time frame via interactive chat windows. Customer service representatives can utilise live chat software to provide support to users who have questions regarding products or website navigation. Support agents can prompt user interaction with pop-up chat boxes or wait for visitors to proactively reach out with questions or concerns. Some features include reporting and analytics, interactive chat notifications, and conversation archiving.
 
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