Leveraging Technology in Customer Support Services

Kutumbh Konnect11 Sep, 2024Business

Technology is being increasingly adopted in every field and customer support services aren?t left out. Apart from human intervention, artificial intelligence (AI) and data analytics in customer support services play a vital role, and the best customer support service happens to be the one that ensures a personalised level of engagement with customers to provide them with the ultimate experience by leveraging these technologies. Gone are the days when only humans used to pick up calls and answer customer queries. The advent of technology will enable your customers with a 24-hour customer support service, helping revolutionise your brand?s reputation.