KNOWLEDGE SILOS: WHAT ARE THEY AND HOW TO AVOID THEM?

Nickmanro9418 Oct, 2023Business

Many companies struggle with sharing data across departments and teams. According to Forbes, around 54% of companies say their customer service operations are siloed. McKinsey & Company reports that only one-fourth of senior executives think their teams are effectively sharing knowledge across the organisation. What exactly is a knowledge silo and why are so many businesses falling short? Read on to find out.