Juggling Multiple Phone Lines

Reed Tinsley, Cpa12 Sep, 2025Finance

Handling several incoming calls in a medical practice doesn’t have to be chaos. This article shares simple yet effective techniques to manage multiple phone lines without frustrating patients- like answering by the first ring (or by three at the latest), politely asking permission before placing someone on hold, keeping track of hold times and caller information, always returning to the first person put on hold, offering to call patients back if hold times stretch, and using courteous phrases like “thank you for holding.” Implementing even a few of these tips can help improve patient satisfaction and streamline office operations.