IT Helpdesk Chatbot Technology

Emanuelmathew23 Feb, 2021Business

Chatbots deflect trivial tickets being sent to human agents. When chatbots are used for IT support, virtual agents interact with the users through a conversational UI to solve queries faster and be available 24/7. Chatbots are programmed to learn from the past encounters and they continuously evolve. Rattle Tech - IT Helpdesk bot, a new member of the IT support team helps people with support requests and quick resolutions.