Dimitris Vaasos from Omilia tells us how customer experience along with conversational AI was the combat mechanism through the pandemic 1. Tell us about yourself and how you came to be in your current role as the CEO at Omilia? Back in the late 1990s, I was living in the U.K., working for IBM and then for a U.S.-based IBM business partner. My role was to develop and deploy IBM?s voice platform across the world. I completed more than 70 installations over 3 years, across Europe, Australia, and the Asia Pacific, amassing considerable hands-on experience on the market needs, but also in the shortcomings of the technology. In 2000, I decided to go back to my home country, Greece, and start a family. That is where the story of Omilia begins.