How to Use D365 to Hyper-Personalize the In-Store Experience in 2026

Sam Mahboobi14 Feb, 2026Technology

Walk into any good shop and you can feel the difference: the staff know what matters, the checkout is quick, and the offer on the screen actually makes sense. In 2026, Dynamics 365 Commerce in-store personalisation is one of the most practical ways to deliver that kind of service at scale, without asking store teams to memorise a thousand customer details.