How is virtual assistant customer service changing the world?

Nitrobots23 Nov, 2020Other

Over the past few years, customer service has evolved considerably from an essential Call Center to multi-channel service centres or even to dedicated customer engagement platforms. And this evolution ends up asking an inevitable question � how can these customer service centres be expanded and meet the growing demand of consumers in less time and more quickly? The solution may not be to hire more attendants but to increase efficiency, reducing costs, increasing profit and of course, leaving the customer satisfied. It is where Virtual Assistant Customer Service or Digital Assistants come into the picture, automated answering services, based entirely on Artificial Intelligence.