How have field service solutions evolved over the years? - Wipro

Harry1210 Jan, 2022Technology

Organizations are under immense pressure to provide service excellence and state-of-the-art services to their customers to stay ahead of the competition. Digital transformation around IoT, RPA, augmented reality, predictive analytics, machine learning, and cognitive intelligence is reshaping business operating models and customer experience. The services industry is already experiencing a wave of predictive maintenance and it is going to move toward the prescriptive model of operation.