How Do Bots and Chatbots Work?

Technology_blogz04 Jan, 2025Technology

Chatbots are some of the most exciting new tools in the customer experience environment. With bots and chatbots, businesses can automate the process of answering repetitive questions for their customers, speeding the time to resolution for clients, and reducing the pressure on agents. However, bots and chatbots are still relatively new concepts in the modern marketplace.