How Chatbots Can Make Your Help Desk More Efficient � Rattle Tech

Emanuelmathew12 Jul, 2023Business

Chatbots are computer programs that can simulate conversations with human users. They are increasingly being used to automate help desk tasks, such as answering FAQs and providing support for common problems. Chatbots can also route more complex issues to human agents, which can help to ensure that customers receive the best possible assistance. Some of the routine tasks that chatbots can handle include resetting passwords and providing product information. This can free up human agents to focus on more complex issues. By automating your help desk with chatbots, you can improve the efficiency and effectiveness of your customer service, reduce costs, and improve customer satisfaction.