How Can Personal Chat Feature Boost Sales in an E-commerce Store

Technocrats Horizons13 Jun, 2022Business

Retaining the customers is the topmost priority of nearly every e-commerce store owner these days. Back in time, it was much easier to retain the customers while working in the brick and mortar store as you can treat the customer like a VIP over there. But technological advancement has made the same thing possible by way of mobile apps also. The e-commerce store owners can make their customers feel loved by way of personal chat features in their apps. The recent data indicates that the customer making use of the live chat feature is 2.8 times more likely to complete a purchase than the others. Consequently, there are plenty of ways in which a personal chat feature can help you uplift your sales.