For any business, different communication channels are necessary for individual purposes such as internal interactions, sales, marketing, customer service, and support. Until a decade ago, businesses invested in fixed-line telephones, closed user groups or calling minutes for all forms of business communications. However, with the recent wider adoption of high-speed, bandwidth internet and businesses realizing the cost-effectiveness of using the internet to make/receive calls, there is a shift towards using VoIP as the preferred form of calling. While making the jump, most get stuck on one question: ?Choose an on-site system or opt for a hosted service?? It may seem menial, but contrary to the common response of it being personal preferences, either choice has an impact on the business. So if you also reached here searching for the answer, you are in safe hands.