Here’s how symtrain and AI coaching programs will change the contact center environment

Symtrain, Llc31 Mar, 2023Computer & Internet

Every year, we achieve new innovations and advance technology far beyond what previous generations could have imagined. While these groundbreaking advancements have affected every aspect of daily life, they also have unlimited applications that will allow us to become more efficient in the way we train our employees and improve the overall customer experience. Although we are conceiving new ways to employ these technologies, here are a few ways that AI coaching programs will change the contact center environment.