Healthcare CRM refers to healthcare customer relationship management. This system helps the healthcare organization by providing better management in taking care of the patients. A patient approaches healthcare to get relief from the pain. Better management is required to manage the doctor's availability to provide relief to the patient. So communication is a must with both the doctor and the patient. The system is so efficient that it improves the communication and the services delivered. The healthcare CRM is helpful in the collection of patient data from other sources. The system helps in sales and marketing activities through online forms, and feedback forms.