Chatbots are excellent at accurately retrieving and delivering customer information to customize their interactions as per individual requirements. They excel at promptly accessing customer information tailored to individual needs. Thus, businesses use chatbots to leverage their businesses with the great advantage they have. It nurtures a great reputation for outstanding customer service skills & assists in attaining the ultimate goal of satisfied customers with its exceptional customer service department resolving each query promptly. This MarsDevs article will assist you in knowing the detailed role of chatbots in B2B customer support.