Anamounto326 Feb, 2021Other
The IVR is supposed to be a great customer self-service tool. It also reduces load on employees. However, there is a gap between promise and delivery of user experience, mainly due to poorly configured and designed IVR solutions. With Asterisk being the oldest open source VoIP platform and its IVR being quite capable, it pays to opt for Asterisk based dynamic IVR solution that is future ready. It can take the frustration out of the IVR experience and endear your company to customers.
 
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