Generative AI in Healthcare Software: From Chatbots to Clinical Decision Support

Larisaalbanian14 May, 2025Business

Generative AI chatbots are revolutionizing patient engagement. These tools use natural language processing (NLP) to understand and respond to patient queries in real-time. For example, a chatbot can assess symptoms, recommend next steps (e.g., scheduling a telehealth visit), or provide medication reminders. Companies like Ada Health have deployed chatbots that triage millions of patients, reducing the burden on call centres by up to 30%.