Fundamentos de ITIL
Michealhalexander05 Jan, 2021Business
El objetivo de este curso es familiarizar a los profesionales TI con los modelos, conceptos, terminolog�a y elementos que intervienen en el Ciclo de Vida de los Servicios TI. En esta primera unidad empezar�s a familiarizarte con la terminolog�a empleada en ITIL�. Adem�s se definir�n los conceptos b�sicos como ITIL�, Buenas pr�cticas y Gesti�n de Servicio.
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