Digitization, the future of mortgage

Ibridgecapital10 May, 2021Finance

The borrowers in the modern era, having seen quality customer experiences in retail and hospitality expect a similar experience from mortgage firms and mortgage lenders. A recent study, however reveals that mortgage service satisfaction have been on the down low since the second quarter of 2019, even as mortgage requests and origination rose by more than 50%. Even with the best mortgage interest rates and a host of quality private and second mortgage solutions, the tips of improving the servicing aspect did flash constantly. So, the lenders had no choice but to adapt to a more tech supported framework to evolve and provide the best experience for customers. But only digitalization is not the key, there are four major aspects.