Difference Between BPO and Call Center Services - Dazonn Assist

Dazonn Assist20 Aug, 2024Business

Learn BPO (Business Process Outsourcing) involves outsourcing various business functions, like finance, HR, and customer service, to third-party providers. Call center services, a subset of BPO, specifically focus on handling customer interactions via phone calls. While BPO covers a broad range of tasks across different business areas, call centers are dedicated to managing inbound and outbound calls, focusing solely on customer communication and support. For more info visit our website.