Customer Service Lessons Learned from United Airlines Computer Outage - C-Suite Network

Iamsaipriya1219 Jun, 2023Business

The problem lasted two and a half hours and caused 200 flight delays and six cancellations. No, this wasn?t just a single unhappy customer complaining to a gate agent at the airport. These were the results of a recent widespread computer outage at United Airlines. Thus, thousands of people were inconvenienced. I would describe a two-plus-hour delayed flight as a Moment of Misery