Customer Experience Company LiveVox Announces Platform Update

Martechcube30 Mar, 2021Business

?The sheer number of customer data applications available to organizations today provides both great benefits and great challenges,? said LiveVox co-founder and CEO Louis Summe. ?On one hand, organizations have significant, actionable data available to create a better customer journey and improve agent experience. This influx of channels, however, can create disparate silos and create more work for agents ? causing increased frustration for a field that already experiences high turnover rates. Our latest release, combined with our approach to data management and integration, helps alleviate these pain points for our customers. We?re focused on improving agent experience, thereby improving customer experience, providing meaningful access to holistic data and insights and enhanced omnichannel capabilities.?