The strong demand for AI-powered customer support services and chatbots across several industries, such as financial service, banking, travel and hospitality, retail & eCommerce, insurance, and other sectors, are the major factors surging the demand of the global conversational AI market size in the upcoming years. Various R&D activities and technological advancements for the conversation of AI solutions to improve the service offering to improve customer experience is bringing numerous growth opportunities in the market. According to conversational AI market research, the government across several countries have been widely investing in integrating AI capabilities or solutions in their environment. The growing penetration of social media platforms across various nations is one of the emerging conversational AI market trends in 2020, that is driving the market growth during the forecast period.
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