Contact Center Market Procurement Intelligence and Supplier Intelligence Analysis Report, 2020 � 202

Jyoti Waghmare20 Dec, 2021Business

The contact centers market dynamics pre- and post-COVID-19 scenario are drastically different. The pandemic has resulted in companies partnering and acquiring other firms, leading to a higher degree of market consolidation. In addition, contact centers are improving their technological offering to automate and streamline processes.