Configuring AI Agent Guardrails in ServiceNow AI Control Tower

Vikashagarwal13 Jun, 2026Education

In many projects, teams get excited about deploying intelligent agents. The real challenge begins after deployment. An agent that responds too freely can create risks. It may access sensitive information, trigger unwanted actions, or provide inaccurate responses. I have seen organizations spend weeks building useful automation and then spend even more time defining safety rules.