Collect Feedback and Route Calls Accurately with Conversational Bots

Lindsay Neilsen11 Jul, 2025Technology

Conversational bots efficiently collect customer feedback in real time, helping businesses gain valuable insights to improve products and services. They also accurately route calls by understanding user intent, directing inquiries to the right department or agent without delays. This reduces wait times, enhances customer satisfaction, and boosts overall service efficiency, all while lowering operational costs through automation.