Cognitive Process Automation: Major Pitfalls to Avoid - Wipro

Harry1228 Dec, 2021Technology

Digital labor adoption has become the priority initiative in most organizations. Robotic Process Automation (RPA) uses non-invasive BOTs in a big way to remove operational routine activities and are adopted rapidly across the industry. To make better decisions, business processes need to be user-aware and enriched with contextual insights. Business Process Management (BPM) and other integration platforms are evolving with cognitive capabilities and processes are being reimagined with AI-infusion. Cognitive Process Automation (CPA) focuses on delivering stakeholder value while traditional RPA tools, which are originally designed for replacing human routine and repeated activities with BOTs, are moving up the value chain to incorporate AI capabilities. There are 5 major pitfalls to be avoided while designing CPA and other AI-infused platforms.