Cloud-Powered CX: Market to Reach $20.4B by 2028 as Innovation Accelerates
Webersnits07 Feb, 2025News
Customer Experience Management Market by Offering (Solutions, Services), Touchpoint, Deployment Type, Organization Size, Vertical (Travel & Hospitality, BFSI, Retail, Healthcare, IT & Telecom) and Region - Global Forecast to 2028. The global customer experience management market is valued at USD 11.4 billion in 2023 and is expected to grow to USD 20.4 billion by 2028, registering a CAGR of 12.2% during the forecast period. The increasing need for personalized and seamless customer interactions is a key factor driving market growth.
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