The global Cloud-Based Contact Center Market size is expected to grow at a Compound Annual Growth Rate (CAGR) of 25.8% during the forecast period, to reach USD 36.1 billion by 2025 from USD 11.5 billion in 2020. Major factors that are expected to drive the growth of the cloud-based contact center market include the rising adoption Social, Media, Analytics, and Cloud (SMAC) technologies, exponential need for improved business continuity, and cloud compliance requirements are expected to positively impact the growing demand for cloud-based contact center offerings across the globe. The cloud-based contact center market is expected to witness significant growth, owing to the rise in the adoption of cloud-based services by the Small and Medium-sized Enterprises (SMEs).