Chatbots vs Intelligent Virtual Assistants

Smartbots14 Oct, 2020Technology

Check out this video where Mike explains the difference between the Chatbots and Intelligent Virtual Assistants. Chatbots or FAQ Chatbots are the simplest and most common type. They allow the users to ask questions and provide the scripted answers based on the simple key-word search and set of rules. Virtual Assistants, aka Contextual assistants, are more intelligent and context-based. They can understand the user�s intent, emotion, and context and provide personalized and dynamic responses.