Chatbot And Live Chat : Competition or a Collaboration?
Chatbot and live chat are two complementary tools that work together to provide a stellar customer and agent experience. Collaboration, not competition, is the answer to your customer service problems in 2022. We?ve all been there as a customer: frustrated with a delayed order, unable to find a contact number to speak to a real person, and left battling with an automated script on a landing page.
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