Capitec in Push for Generative AI Use in Customer Service
Sassa&loans01 Oct, 2024Finance
Consumer expectations are shifting quickly in today?s fast-paced digital world, compelling brands from all sectors to adopt new technologies. Rethinking customer engagement is even happening in highly regulated industries like banking. One of the top banks in South Africa, Capitec has improved customer service significantly by incorporating Capitec customer service innovation like generative artificial intelligence (AI).
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