Can AI replace Contact Center Agents in the future?

Ecosmob Technologies27 Jan, 2022Technology

Today, AI deployment in call center solutions is being widely done to overcome human errors and serve customers in the 24/7 online environment. AI can glean insights for enhancing the customer experience with real-time feedback, predictive analytics, and in-depth analysis, effective in the virtual call center ecosystem too. While other technologies like IVR (Integrated Voice Response) and call routing systems have made inroads already, AI is touted as a tool to boost customer retention, drive loyalty, while creating hyper-personalized experiences leading ultimately to higher revenue.