Business Process Outsourcing Industry ESG Thematic Report, 2023

Jyoti Waghmare21 Nov, 2022Technology

Increased economic activity in various industries has paved way for increased activity across the Business Process Outsourcing (BPO) industry. The industry through its functions contributes to ESG in many ways, specifically contributing positively to the environment and governance aspects through integrating different technologies. The BPO market through its services influences the social aspect of the ESG as it focuses on improving customer relationship management and employs many human resources across different industries.