BPI’s Santiago: “We don’t want to build new capacities on old technology”

Theasianbankersg06 Oct, 2020Finance

The Bank of the Philippine Islands (BPI), one of the largest and oldest in the country, has always embraced a changing culture. Noel Santiago, chief digital officer, shares that BPI�s roadmap goes beyond just upgrading its technology stack. The bank has opt to apply digitalisation across the entire ecosystem, demanding massive overhauls in processes and bank culture. This decision is now starting to show good results amidst the Covid-19 pandemic, as its digital customer base has nearly doubled from 2,2 million to 4 million, and boasts a 400% increase in transaction volumes compared to last year.

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