Bot Services Market Size, Share, Trends and Revenue Forecast
Sheetal2304 Dec, 2023Technology
According to a research report "Bot Services Market by Service Type (Platform & Framework), Mode of Channel (Social Media, Website), Interaction Type, Business Function (Sales & Marketing, IT, HR), Vertical (BFSI, Retail & eCommerce) and Region - Global Forecast to 2027" published by MarketsandMarkets, the bot services market size to grow from USD 1.6 billion in 2022 to USD 6.7 billion by 2027, at a Compound Annual Growth Rate (CAGR) of 33.2% during the forecast period. Various factors such as customer service automation during and post COVID-19 pandemic coupled with rise in the need for real-time customer support at a lower operational cost are expected to drive the adoption of bot services in the market.
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