Automated Customer Service - How It Helped Catering to Users at Scale | Qualitrix

Qualitrix 29 Jun, 2021Technology

A customer support provided by automated technologies like AI powered chatbots etc and not humans. It is mostly used to answer straight forward and repetitive questions posed by the users, for status updates and also help the user find specific resources. Learn how automated customer service (customer service automation) is eliminating the need of human involvement by resolving customer issues through automation.