An Overview of Conversational AI Platforms

Lindsay Neilsen02 Jun, 2025Technology

Conversational AI platforms enable natural, human-like interactions between users and machines through voice or text. They combine natural language processing, machine learning, and automation to power chatbots, virtual assistants, and customer service tools. These platforms help businesses improve engagement, streamline support, and scale communication across channels—delivering faster, smarter, and more personalized user experiences.