AI Chatbots for Publishing: Your Smartest Tool for Engagement and Scale

Mind It Systems08 Jul, 2025Technology

Few imagined AI chatbots would become integral to the publishing industry—an ecosystem traditionally driven by human creativity and editorial judgment. But look closely, and the signs are everywhere. According to PwC, 52% of companies in the media sector have already implemented some form of AI to automate customer interactions. Meanwhile, customer expectations are rising; 73% of readers expect instant brand responses, according to Salesforce’s State of the Connected Customer report.