AI Chatbots: An Overview

Advanced Chatbot27 Jan, 2022Business

AI or Artificial Intelligence chatbots are voice-based or text-based interfaces that provide support and connect human users with the services or information that they need. These text-based chatbots are deployed online on websites and social media platforms in order to provide customer support and outreach, while voice-based chatbots are typically used for call deflection and sorting or over-the-phone customer service.