Recently, delinquency rates across various retail loan types have increased, creating challenges for financial institutions, including credit unions. Let’s explore the impact of rising delinquency rates on credit unions, and discuss the potential solution of implementing self-service technology to navigate these challenges effectively. The Mortgage Bankers Association defines loan delinquencies as missed payments beyond the due date of the next scheduled payment. In the second quarter of 2023, the OCC Mortgage Metrics Report indicated that 97.3% of mortgages remained current and performing, a slight decrease from the first quarter of 2023 at 97.6%. However, this performance was better than the same period in 2022, when 97% of mortgages were current and performing.