A Better Alternative to Customer Service Outsourcing

Emily Fernancdas21 Aug, 2024Business

Having a prompt outsourced customer service can be a game changer for a business. Interactions with customers have a significant impact on the reputation and overall business performance. Maintaining a better customer relationship needs a better customer service team. It becomes difficult to form an in-house customer service team since it requires a big staff and infrastructure. However, initially, companies opted for outsourcing to Business Process Outsourcing BPOs, changes to international or offshore outsourcing teams, and finally culminated into a recent solution which offers benefits of outsourcing and of insourcing? Employer of Record (EOR).