7 Limitations of AI Receptionists

Lindsay Neilsen15 Sep, 2025Technology

AI receptionists streamline communication, but they have key limitations. They may struggle with complex or emotional conversations, leading to frustration. Accents, slang, or unclear speech can reduce accuracy. They lack true empathy, offering scripted responses instead of human warmth. Integration with legacy systems can be challenging, and errors in routing impact service. Overreliance risks reduced human touch, while data privacy concerns remain critical.