Lindsay Neilsen08 Jan, 2026Technology
AI call centers are used in healthcare to schedule appointments and answer insurance questions, in banking to handle balance inquiries and fraud alerts, in e-commerce to track orders and process returns, in telecom to troubleshoot connectivity issues and plan upgrades, and in utilities to report outages and provide billing support—boosting speed, consistency, and customer satisfaction while reducing wait times and workload on human agents.
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