3 Ways in Which Logistics Management Agencies Help in Enhancing Customer Experience The retail supply chain as well as your business will not exist without the customers which is why the customers are the most important attribute of any commercial venture. Logistics management agencies have a vital role in enhancing your customer?s online shopping experience with their state of the art of customer services. Be it cost reduction or improving the facilities, the logistics experts have the right solutions for all of your customer-related issues.