10 Features Every Helpdesk Ticketing System Must Have

Jayaram Bhat11 Nov, 2020Technology

Helpdesk ticketing software registers customer queries received from various platforms, assigns a ticket, sends information to relevant departments, and tracks changes on the same. Put simply, it helps in organizing, processing, and monitoring customer queries using a single system. Here are ten features that should be a part of an ideal helpdesk ticketing system.